Software Assurance
A Software Assurance plan offers security for your business should the unthinkable happen. With modern businesses facing greater pressure from the economic climate and ever decreasing timescales sometimes the smallest of things can be overlooked.
Spielberg Software Assurance is a support package designed to offer you an extensive post-sale technical service as a valued customer.
Benefits
- Software updates and upgrades
- Technical Bulletins
- Newsletters
- Hotline support through your authorised reseller - 09:00-17:00 Monday to Friday
- Optional out of hours and weekend support
- 4 or 2 hour response time depending upon assurance plan
- Incident logging
- Optional remote diagnostics
Exclusions
- User training and/or undertaking administrative tasks
- Removal of Virus’s from customer’s networks and/or the repair of subsequent damage caused by any virus or other disabling device
- The evaluation, recovery and repair of database folders and their associated data
- Call-outs which are the result of problems arising from changes you have made, administrative issues (including loss of data) or assistance with issues which are dealt with during training
Previous Versions
Spielberg have a policy of providing support for discontinued version of our software for a period of 3 years after they have ceased to be available. Periodic updates will be made to supported versions and are available if you have a valid support agreement.
Support for the following versions is no longer available. Preferential upgrade pricing to the latest release is available.
- ScanFile Version 2
- ScanFile Version 3
- ScanFile Version 4
- ScanFile 2000
- ScanFile 2002
- ScanFile 2003