Always at your service

  • Software updates and upgrades
  • Technical bulletin
  • Newsletter
  • Support hotline via authorised specialist distributors
  • Support call history
  • Optional diagnosis via remote support

Our software assurance provides you peace of mind in the event of any problems. Our Spielberg software assurance support package has been specially designed to ensure you the best possible technical support after purchasing our software. Downtimes are minimised, and the efficiency gained by using our products is not put at risk.

With valid software assurance, regular updates and upgrades are available for all current versions, plus support hotline via authorised distributors, support call history and optional diagnosis via remote access.

Spielberg maintains support for older versions of the software until three years after discontinuation of the software.

We announce the withdrawal of support for the FileDirector version 2.7 by the end of October/2016, FileDirector version 3.0 by the end of September/2018, FileDirector version 3.1 by the end of April/2019 and FileDirector version 3.2 by the end of November/2019.

For the following versions support was or will be discontinued. If you are considering updating to a current version of the software, we can offer favourable terms and conditions for this.

ScanFile

ScanFile version 2
ScanFile version 3
ScanFile version 4
ScanFile 2000 – version 5
ScanFile 2002 – version 6
ScanFile 2003 – version 7
ScanFile Version 8

FileDirector

FileDirector version 1
FileDirector version 1.5
FileDirector version 2.0
FileDirector version 2.5
FileDirector version 2.6
FileDirector version 2.7 from 11/2016
FileDirector version 3.0 from 10/2018
FileDirector version 3.1 from 05/2019
FileDirector version 3.2 from 12/2019

We offer extensive support services – within certain constraints. We regret that we are unable to help with the following:

  • User training or administrative tasks;
  • Virus removal and/or rectifying any damage caused by viruses or other errors;
  • Check, backup and recovery of databases and the associated data;
  • On-site services relating to problems arising through administrative error (including loss of data) or problems covered as part of a training event.